REFUND POLICY

 

 

RETURN POLICY

All Sale Items are ALL SALES FINAL Regular Full Priced Items are Deemed Returnable within 7 days of delivery. After the 7 day period has expired the item is deemed Exchange Only or Store Credit within 14 days of delivery. After the 14 day period has expired the item is deemed All Sales Final. STORE CREDIT is available for all exchanged items. Our policy lasts 14 days. If 14 days have gone by since your purchase is delivered, unfortunately we can’t offer you an exchange. To be eligible for a exchange, your item must be unused/unworn and in the same condition that you received it. It must also be in the original packaging. To complete your exchange, we require a receipt or proof of purchase. Please do not send your purchase back without issuing a return request, your return will NOT be approved. There are certain situations where no exchanges are granted (if applicable). Any item not in its original condition, is damaged or missing parts. Any item that is returned more than 14 days after delivery. Additional Non-Exchangeable Items: Gift cards, Custom Orders, Sale Items/Promo Discounts and Gift with Purchase Exchange Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange. If you are approved, then your exchange will be processed, and a credit will automatically be applied to your online customer account within 5-7 business days. We only replace items within a 14 day window from the delivery date. 

ALL SALES ARE FINAL
Unfortunately sale items, promo codes, gift cards and gift with purchase are NOT eligible for a return/exchange. Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit online for the value of your return. Once the returned item is received, the online credit confirmation will be emailed to you. Shipping To return your product, please contact our team at info@hausofdamas.com. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive an exchange, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchase shipping insurance. We don’t guarantee that we will receive your returned item.

*NO RETURNS OR EXCHANGES OF SALE ITEMS OR ITEMS PURCHASED WITH PROMOTIONAL SALE CODES*